Safe, Aware & In Control
jeybaji Responsible
Gaming Guide
Gambling at jeybaji is meant to be an enjoyable form of entertainment — nothing more. This guide outlines the tools, resources, and personal checks available to every player on our platform, so you can always stay in control of your experience.
Our Commitment to You
Responsible Gaming at jeybaji
Strict 18+ Policy
jeybaji enforces a mandatory age verification process for every new account. Players under 18 years of age are strictly prohibited from registering or accessing any gambling services on our platform.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your jeybaji account settings. Once a limit is active it takes effect immediately, helping you maintain a pre-agreed budget for every session.
Time-Out Periods
Take a short break from gambling by activating a time-out of 24 hours, 7 days, or 30 days. During an active time-out your account is temporarily suspended and no deposits or wagers can be placed.
Self-Exclusion
Players who feel they need a longer break can request self-exclusion for a defined period or permanently. jeybaji will close your account and flag it so that re-registration is blocked for the duration.
Activity Tracking
Your full session history — including total time spent, amounts deposited, wagered, and withdrawn — is accessible from your account dashboard at any time, giving you a clear picture of your gambling activity.
Dedicated Support
jeybaji's support team is trained to handle responsible gaming conversations sensitively and without judgement. Reach out by email at any time and we will guide you to the right tool or resource for your situation.
Section 1
Age Restriction & Verification
jeybaji operates exclusively for adults aged 18 and above. This is a firm, non-negotiable requirement that applies to every player, regardless of the game category, deposit method, or device used to access the platform. No exceptions are made under any circumstances.
During the account registration process, every applicant is required to confirm that they are at least 18 years old. jeybaji subsequently carries out a formal Know Your Customer (KYC) verification check that includes confirmation of date of birth against a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence.
Why Age Verification Matters
Underage gambling carries serious psychological and financial risks. Young people are statistically more susceptible to developing problem gambling behaviours, and exposure to gambling at a formative age can establish harmful patterns that persist into adulthood. jeybaji is committed to preventing any individual under 18 from accessing real-money gambling on our platform.
Protecting Minors at Home
If you share a device with family members — including children — jeybaji strongly recommends implementing parental control software to restrict access to gambling websites. Always log out of your jeybaji account after each session and never store your login credentials in a place accessible to minors.
- Log out completely after every gambling session on shared devices.
- Do not save your jeybaji username or password in shared browsers.
- Use device-level parental controls to block gambling-related content for younger family members.
- Speak openly with children and teenagers about the risks associated with gambling.
Section 2
Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — occurs when a person's gambling behaviour begins to cause harm to themselves or those around them. It can develop gradually, and many players do not realise their habits have shifted from recreational entertainment to something more concerning until significant damage has already been done.
jeybaji encourages all players to remain self-aware and to periodically review the role that gambling plays in their lives. The following signs may indicate that gambling is becoming a problem rather than remaining a controlled leisure activity.
Common Warning Signs
- Spending more time or money on gambling than you originally intended or can reasonably afford.
- Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
- Lying to family members or friends about the amount of time or money spent gambling.
- Borrowing money or selling possessions to fund gambling activity.
- Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
- Neglecting work, study, relationships, or other responsibilities because of gambling.
- Using gambling as a way to escape stress, depression, or personal problems.
- Repeatedly making unsuccessful attempts to reduce or stop gambling.
The Difference Between Recreational and Problem Gambling
Recreational gambling is characterised by playing within pre-set budgets, treating losses as the cost of entertainment, and stopping when a limit is reached. Problem gambling is characterised by escalating stakes to chase previous losses, prioritising gambling over financial and personal obligations, and an inability to stop even when the desire to do so is present. If you are unsure which category applies to you, the self-assessment checklist in the next section can help.
Section 3
Self-Assessment Checklist
Answer the following questions honestly. If you answer "yes" to three or more of them, jeybaji strongly recommends using the platform's responsible gaming tools and considering a conversation with a qualified support service.
Section 4
Deposit Limits & Budget Tools
One of the most effective responsible gaming tools available on jeybaji is the ability to set deposit limits on your account. A deposit limit caps the total amount of real money you can add to your jeybaji wallet within a defined time period, regardless of the payment method used — whether that is bKash, Nagad, Rocket, Upay, or any linked bank account.
Available Limit Types
| Limit Type | Period | Takes Effect | Increase Cooling Period |
|---|---|---|---|
| Daily Deposit Limit | Resets every 24 hours (Bangladesh Standard Time) | Immediately | 24 hours before any increase activates |
| Weekly Deposit Limit | Resets every 7 days from date of activation | Immediately | 7 days before any increase activates |
| Monthly Deposit Limit | Resets on the same calendar date each month | Immediately | 30 days before any increase activates |
Reducing a deposit limit always takes effect immediately. Increasing a deposit limit, however, is subject to a mandatory cooling-off period — this delay is intentional and exists to prevent impulsive decisions made in the heat of a gambling session from overriding a considered budgeting decision made when you were in a calmer state of mind.
How to Set a Deposit Limit
Log in to your jeybaji account and navigate to the Responsible Gaming section within your account settings. Select "Deposit Limits", choose your preferred limit period, and enter the maximum amount in Bangladeshi Taka (৳) that you wish to deposit within that period. Confirm the change and it will apply to your account immediately.
If you encounter any difficulty setting or adjusting a deposit limit, contact the jeybaji support team at [email protected] and a team member will assist you directly.
Section 5
Time-Out & Cool-Off Periods
A time-out is a short-term account suspension that prevents you from logging in to jeybaji, depositing funds, or placing any bets for a defined period. It is designed for players who feel they need a brief pause from gambling — perhaps after a losing run, a stressful period, or simply to re-establish perspective on their activity.
Available Time-Out Durations
- 24-Hour Time-Out: Suitable for a single-day break. Your account is accessible again automatically after 24 hours from activation.
- 7-Day Time-Out: A one-week pause. Useful if you feel you have been gambling more frequently than usual over a short period.
- 30-Day Time-Out: A full calendar month away from the platform. Recommended if you have noticed several of the warning signs outlined in the self-assessment section.
What Happens During a Time-Out
When a time-out is active on your jeybaji account, the following restrictions apply without exception:
- You will not be able to log in to the jeybaji platform.
- No deposits can be made via bKash, Nagad, Rocket, Upay, or any other linked payment method.
- No real-money bets or wagers can be placed on any game category.
- Any pending withdrawals at the time of activation will still be processed normally.
- jeybaji will not send you promotional emails or bonus notifications during the time-out period.
Activating a Time-Out
Go to your account settings, select the Responsible Gaming section, choose "Time-Out", and select your preferred duration. The restriction activates the moment you confirm your selection. If you are unable to access your account settings for any reason, contact [email protected] with your account username and the words "Time-Out Request" in the subject line and the team will apply it manually within one business day (Bangladesh Standard Time).
Section 6
Self-Exclusion Programme
Self-exclusion is jeybaji's most comprehensive player protection tool. It is designed for players who have concluded that gambling is genuinely causing harm in their lives and who wish to permanently or semi-permanently remove access to the platform. It is a serious, considered step — and jeybaji supports every player who takes it with full commitment.
Self-Exclusion Options
| Exclusion Type | Minimum Duration | Can Be Reversed? |
|---|---|---|
| Fixed-Term Self-Exclusion | 6 months | After full term + 7-day cooling period |
| Extended Self-Exclusion | 1 year | After full term + 30-day cooling period |
| Permanent Self-Exclusion | Indefinite / no end date | No — permanent closure |
What Self-Exclusion Means in Practice
- Your jeybaji account is immediately closed and all login access is removed.
- Your profile is flagged internally so that re-registration using the same identity details, mobile number, or email address is blocked for the full exclusion period.
- Any outstanding balance in your account at the time of exclusion request will be withdrawn to your registered payment method (bKash or Nagad) within a standard processing timeframe.
- All marketing communications are halted immediately and will not resume during the exclusion period.
- For permanent exclusions, the account is closed irrevocably. No re-registration using the same identity will be permitted.
How to Request Self-Exclusion
To initiate self-exclusion, email [email protected] from your registered email address with the subject line "Self-Exclusion Request". State clearly in the message body whether you are requesting a fixed-term exclusion (and for how long), an extended exclusion, or a permanent exclusion. A member of the responsible gaming team will action your request and send you written confirmation within one Bangladesh Standard Time business day.
Section 7
Player Protection Tools
Beyond deposit limits, time-outs, and self-exclusion, jeybaji provides a range of additional tools to help players maintain a healthy relationship with gambling. These features are available to all registered players at no charge and can be adjusted from within the account settings at any time.
Session History & Account Statements
Every deposit, withdrawal, wager, and game outcome is logged and accessible from your account dashboard. You can filter your history by date range, game type, or transaction type. Reviewing this data regularly is one of the simplest and most effective ways to keep an accurate picture of your gambling activity — and to notice early if patterns are shifting in an unhealthy direction.
Reality Checks
jeybaji provides optional on-screen notifications that appear at intervals you define — for example, every 60 minutes of active play. Each notification displays the total time elapsed in the current session and the net balance change since the session began. These reality checks are designed to break the immersive flow of gameplay and prompt a conscious decision about whether to continue.
Loss Limits
In addition to deposit limits, players can set a maximum loss threshold for a given daily, weekly, or monthly period. Once the loss limit is reached, no further wagers can be placed until the period resets. Like deposit limits, loss limit reductions take effect immediately, while increases are subject to a mandatory cooling-off window.
Wager Limits
Players may also cap the total monetary value of bets placed within a defined period, independent of their deposit activity. This is particularly useful for players who fund their account infrequently in larger amounts but want to pace their wagering activity throughout the period.
Section 8
Getting Help & Support Contacts
Reaching out for help is a sign of strength, not weakness. jeybaji's responsible gaming team and the organisations below are here to provide confidential, judgement-free support to anyone who needs it.
jeybaji Support
Contact our responsible gaming team directly for account tools, limit requests, or self-exclusion.
Gamblers Anonymous
A worldwide fellowship of people who share their experience, strength and hope to recover from a gambling problem.
GamCare
Free information, support and counselling for anyone affected by problem gambling, including friends and family.
BeGambleAware
Independent advice and a free helpline providing support to anyone concerned about their own or someone else's gambling.
What to Expect When You Contact jeybaji
When you reach out to jeybaji's responsible gaming team, you can expect a prompt, confidential response from a trained team member. You will not be pressured to continue gambling, offered bonuses to stay, or subjected to any sales communication. The team's sole focus in these interactions is to help you access the right tool, information, or referral for your situation.
If your situation requires support beyond what jeybaji can provide directly — for example, professional counselling or a structured recovery programme — the team will refer you to appropriate external resources. All responsible gaming communications are handled separately from general customer service and are treated with the highest degree of sensitivity and discretion.
Remember: gambling should always be entertaining, affordable, and within your control. If it stops being any one of those things, jeybaji is ready to help you restore that balance — and the tools described throughout this guide are available to you right now, free of charge.
Play Smart. Stay in Control.
jeybaji is committed to keeping gambling enjoyable for every player. Review our FAQ for common questions, explore our full Terms & Conditions, or visit the jeybaji Casino when you are ready to play responsibly. Adults aged 18 and above only.